Frequently asked questions

Our commission is charged on what we recover. There is no joining fee, no monthly fee and no upfront fee. We give you the figure before you commit. Court filing fees and similar out of pocket costs sit outside commission, and we tell you what they are before anything is spent. Our rates.

If we do not recover, you do not pay commission. Where an account is not worth pursuing, we say so as early as we can.

Often, yes. Where your terms of trade allow recovery costs to be charged to the debtor, we claim them. If your terms do not say so, it is worth changing them for the future.

The unpaid invoice or a statement of the account, your terms of trade or the signed credit application, and any correspondence with the debtor. Lodge the debt online, or email them to admin@nzdebtrec.com. We review them and tell you whether the debt is recoverable and what it will take, at no cost and with no obligation. There is no joining fee and no monthly fee; our terms of business set out how we act.

Often not. Many accounts resolve after a demand or a negotiated arrangement. Where court is needed, we tell you why, which forum fits, and what it will cost before anything is filed. See Disputes Tribunal vs District Court.

Yes. Disputes raised only when payment is demanded are common. We look at what the debtor says against the paperwork and answer it. A genuine dispute changes which route is right; it does not mean the money cannot be recovered.

Not necessarily. You can claim in the liquidation, and a company's liquidation does not usually release a guarantor, so if a director or owner signed a personal guarantee, they may still be liable. Retention money under a construction contract may also be held on trust. See personal guarantees.

A change of address, a new company, or a move offshore does not necessarily close an account. We work to locate debtors, and New Zealand judgments can be enforced in Australia.

It depends on the debtor and the route. Many accounts resolve soon after a demand. A statutory demand gives a company 15 working days to pay. Court proceedings and enforcement take longer. Once we have looked at your account, we give you our view of what to expect.

The Limitation Act 2010 generally allows six years from the relevant date to bring a claim for money owed. An existing judgment can be enforced for longer. An old account is worth checking before you write it off.

Yes. We are based in Auckland and work across all of New Zealand through our network of field agents and process servers.

Contact us before the date in the letter. We act for the creditor named in it. Debtors who engage early usually have more options, including arrangements to pay over time. Call 09 217 1701 or email admin@nzdebtrec.com, quoting the reference on the letter.